Frequently Asked Questions
Q: Can I just add a few smart home items to my home first and would the project be too small for your company?
A: Of course can start with any number of items, we have different smart home products and solutions to suit your current requirements and needs for your home or office. We can do projects ranging from a single room to a large office or hotel.
Q: Can buildings of all ages be converted to a smart home or building?
Q: How are your product cost and installation fee compare to your competition?
A: Our prices are extremely competitive. As an example, our Smart XTR smart home package with 3 smart light switches including installation is only $2999. Please contact us for other quotes.
Q: What makes your current smart home products better than the ones in the past?
A: In the past smart home products consist of products such as light or curtains controlled by remote controls. Smart XTR branded smart home products (lights, curtains, switches, plugs, sensors, door locks, doorbells, etc) are all controlled by a single APP on your smartphone or tablet. Since the smart devices are all linked to your home wifi, they can be controlled and operated from anywhere in the world via your smartphone/ tablet as long as there is wifi or mobile data connection.
Q: Is it difficult to add and pair the smart devices to the APP?
A: The Smart XTR mobile APP is designed to allow users to be able to easily set or make pairings. The interface is clear and simple to use and does not require any IT or professional knowledge of smart home use. If you encounter any problems with your set up, you can always contact us for assistance.
Q: I have multiple users in my home. Is it possible to share the usage permission and is it difficult to set up the permission?
A: Yes, you can share the usage permission. Once all the devices are set up the admin of the account can easily share the account with other users and is able to assign which devices are accessible by each individual user. The permission is easy to set up and can be shared to the users via email or mobile number
Q: If the wifi network is not working properly or disconnected, can the devices be still operated?
A: Most of Smart XTR products can be operated manually in case of no wifi connectivity. eg: Light switches and curtains
Q: Is there any warranty on your products?
A: We have one year warranty on all our products.
Q: Is the APP secure?
A: The Smart XTR APP is connected to the cloud server via encrypted technology. And it's authenticated by mobile number or email.
Q: If I want to install smart curtains, what is the process to get a quotation and installation?
A: Initially we get the customer to tell us the size of the curtain to be installed and based on that we give an approximate quote. If the customer accepts the quote, we would then arrange to go to your place to do a proper measurement. The measuring cost will be $300 of which is refundable and will be credited to offset the final bill of the full purchase.